From a tenant's WhatsApp message to a closed work order — 40 features covering every stage of reactive and preventive maintenance for GCC residential, commercial, and mixed-use properties.
Via resident portal, WhatsApp, or app. Photos, description, priority. Auto-acknowledged instantly.
Auto-categorized and assigned to the right technician or vendor based on skill and location rules.
Technician receives job on mobile, updates status, records parts used, and captures photographic evidence.
Tenant confirms completion and rates the job. Cost posted to GL. SLA performance recorded.
Define response and resolution SLAs by property, unit type, and issue category. When a work order is at risk of breaching SLA, PropFlow Pro escalates automatically — no missed deadlines, no tenant complaints that fall through the cracks.
Reactive maintenance is expensive. Preventive maintenance is profitable. PropFlow Pro's scheduling engine ensures HVAC, elevator, fire suppression, and generator inspections are planned, assigned, and executed on time — before they become emergencies.
Digital onboarding with trade license, insurance certificate, and qualification verification. Automated expiry alerts prevent unqualified contractors from being dispatched.
Vendor scorecards built from work order completion rates, SLA compliance, and tenant ratings. Objective data for contract renewal decisions (Enterprise).
Issue POs directly from work orders. RFQ management, bid comparison, and approved vendor list management. Costs flow automatically to the GL.
See how PropFlow Pro cuts average work order resolution time and improves tenant satisfaction scores — with a live 30-minute demo.